Returns, Cancellations & Refunds

Made-to-order furniture: no returns

Our cribs, dressers, nightstands, chests and other case goods are made to order to your specifications (wood, stain and configuration) by our builders. Made-to-order case goods cannot be returned, exchanged or refunded.

Other product types may carry a different return policy. Where they do, that policy is stated on the product’s own page.

How an order becomes final

1. You place your order. Nothing is charged at this point.
2. We review it with you. We go over the order with you, confirm the details and the estimated lead time, and send your invoice within 48 hours of the order.
3. You pay the deposit. Custom orders require a 50% deposit, and you must agree to our Terms of Sale. You can pay by credit card or Affirm.
4. Your order is placed with the builder. Once we receive the deposit, we place your order with the builder, and the order can no longer be cancelled. The deposit is non-refundable.

Cancelling: You can cancel at no cost at any point before your deposit is paid. Just tell us in writing. After the deposit is received, the order cannot be cancelled.

Paying with Affirm

Affirm financing is subject to Affirm’s terms.

Balance

The remaining balance must be paid before we schedule final delivery.

Damage in transit and defects

• At delivery: inspect your furniture before the driver leaves. Note any visible damage on the delivery receipt when you sign it.
• Concealed defects: report them to us in writing within 5 business days of delivery. Include photos if you can, and please don’t assemble a damaged piece.
• What we do: we coordinate the repair or replacement with the builder, and handle the claim with the delivery carrier.
• Warranty: the manufacturer’s warranty passes through to you.

Contact

Heirloom Cribs and More · (484) 293-1840 · heirloomcribs.care@heirloomcribsandmore.com

421 Manor Dr, Nazareth, PA 18064 (business office: mail only, no showroom)