Terms of service

Deposit Requirement A minimum 50% non-refundable deposit of the total order price is required to place any custom order. Production begins immediately upon receipt. Balance is due in full before delivery.

Cancellation Policy Buyer may cancel for a full refund (less any credit-card fees) within 48 hours of the order date by written notice only. After 48 hours, the order is committed and non-cancellable. Any later cancellation results in full forfeiture of the 55% deposit as reasonable liquidated damages for custom materials, labor, and lost opportunity (13 Pa.C.S. § 2718).

All Sales Final / No Returns Custom orders are built to Buyer’s exact specifications. No cancellations, modifications, returns, exchanges, or refunds after the 48-hour period. This policy complies with Pennsylvania law (13 Pa.C.S. Article 2 and UTPCPL).

Delivery Terms Delivery date is estimated only and not guaranteed. Seller is not liable for delays caused by carriers, manufacturers, weather, or other events beyond Seller’s control (force majeure). Buyer must be present or arrange acceptance. Additional delivery charges apply if rescheduled. Risk of loss passes to Buyer upon delivery. If Buyer delays acceptance beyond scheduled date, Buyer pays Seller’s reasonable storage costs.

Inspection and Acceptance Buyer must inspect the goods immediately upon delivery. By signing the carrier’s delivery receipt, bill of lading, or other delivery document, Buyer accepts the goods in the condition delivered unless any visible damage, shortage, or nonconformity is expressly noted in writing on that document at the time of signature. Failure to note any visible issue at delivery constitutes acceptance of the goods as conforming and in satisfactory condition. Any claim for concealed defects must be reported to Seller in writing within five (5) business days after delivery. Failure to give timely written notice constitutes final acceptance and waiver of all claims.

Limited Warranty Seller makes no independent warranties of any kind. Buyer receives solely any manufacturer’s warranty that applies to the goods, which Seller hereby assigns and passes through to Buyer. Seller expressly disclaims all express and implied warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, to the fullest extent permitted by Pennsylvania law (13 Pa.C.S. §§ 2314, 2315, 2316 and Magnuson-Moss Warranty Act). This warranty does not cover normal wear, misuse, improper assembly, or damage after delivery. All warranty claims must be submitted directly to the manufacturer with proof of purchase.

Safety Standards and Compliance / Use Restriction Seller makes no independent representations or warranties regarding safety standards or compliance. All statements concerning compliance with current federal CPSC, ASTM, or other safety standards, and all statements concerning furniture finishes (including those applied by third parties other than the manufacturer or craftsman), are made solely by the manufacturer and/or such third-party finish providers. Seller hereby assigns and passes through to Buyer any such manufacturer or third-party representations. Buyer acknowledges that Seller relies exclusively on these third-party statements. All issues, concerns, defects, claims, or demands related to safety, compliance, or finishes must be directed exclusively to the manufacturer and/or applicable third-party providers.

The goods are sold exclusively for residential home use only. No representations or warranties are made, and Seller is not liable, for any commercial, institutional, hotel, daycare, or childcare facility use. Any such use voids all passed-through warranties and releases Seller from all liability. Buyer is solely responsible for proper assembly, use, and ongoing safety checks.

Limitation of Liability Seller’s maximum liability is limited to the purchase price paid. Seller is not liable for incidental, consequential, or punitive damages (including but not limited to lost profits or personal injury claims arising from use), to the fullest extent permitted by Pennsylvania law.

Governing Law and Dispute Resolution This Agreement is governed by Pennsylvania law. Any dispute shall be filed exclusively in the courts of Northampton County, Pennsylvania. Buyer agrees to pay Seller’s reasonable attorney fees and costs if Seller prevails in any action or small-claims filing arising from this Agreement.

Entire Agreement This document contains the entire agreement between the parties. No oral statements or prior writings modify it. Any changes must be in writing and signed by both parties.

Severability If any provision is held invalid, the remainder remains enforceable.

Taxes Buyer is solely responsible for all applicable sales, use, shipping, excise, duties, or other taxes.

Assembly Buyer is solely responsible for proper assembly in strict accordance with manufacturer instructions. Seller disclaims all liability for any damage or injury resulting from assembly.

Indemnification and Hold Harmless Buyer agrees to indemnify, defend, and hold harmless Seller, its officers, directors, employees, agents, successors, and assigns from and against any and all claims, demands, actions, suits, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or in any way related to (a) Buyer’s use, misuse, improper assembly, alteration, or maintenance of the goods; (b) any personal injury, death, or property damage involving the goods (including claims by minors, family members, or other third parties); or (c) Buyer’s breach of this Agreement or failure to follow all manufacturer safety instructions, warnings, and CPSC/ASTM standards. This indemnification obligation survives delivery and any transfer of title.

Claims Period All claims must be brought within one (1) year of delivery.

Payment Terms Balance due in full before delivery. Late payments accrue interest at 3% per month.

Order Modifications No modifications to the order after the 48-hour cancellation period.

Seller Remedies on Default If Buyer defaults, Seller may cancel the order, retain the deposit as liquidated damages, resell the goods, and pursue any additional damages or remedies under Pennsylvania law.

Title and ownership remain with Seller until full payment and delivery.

Manufacturer Inability to Perform If the manufacturer or craftsman becomes unable or unwilling to complete the order for any reason (including bankruptcy, insolvency, discontinuation of the product line, or other events beyond Seller’s control), Seller may cancel the order and refund only the deposit paid, less any non-refundable costs already incurred. Seller has no further liability to Buyer.

Acceptance of Terms By placing an order, Buyer accepts the terms of the sale.