Mackenzie Chest

Cancellation Policy Buyer may cancel for a full refund (less any credit-card fees) within 48 hours of the order date by written notice only. After 48 hours, the order is committed and non-cancellable. Any later cancellation results in full forfeiture of the 50% deposit as reasonable liquidated damages for custom materials, labor, and lost opportunity (13 Pa.C.S. § 2718).

All Sales Final / No Returns Custom orders are built to Buyer’s exact specifications. No cancellations, modifications, returns, exchanges, or refunds after the 48-hour period. This policy complies with Pennsylvania law (13 Pa.C.S. Article 2 and UTPCPL).

Deposit Requirement A minimum 50% non-refundable deposit of the total order price is required to place any custom order. Production begins immediately upon receipt. Balance is due in full before delivery.

Delivery Terms Delivery date is estimated only and not guaranteed. Seller is not liable for delays caused by carriers, manufacturers, weather, or other events beyond Seller’s control (force majeure). Buyer must be present or arrange acceptance. Additional delivery charges apply if rescheduled. Risk of loss passes to Buyer upon delivery. If Buyer delays acceptance beyond scheduled date, Buyer pays Seller’s reasonable storage costs.

Inspection and Acceptance Buyer must inspect the goods immediately upon delivery. By signing the carrier’s delivery receipt, bill of lading, or other delivery document, Buyer accepts the goods in the condition delivered unless any visible damage, shortage, or nonconformity is expressly noted in writing on that document at the time of signature. Failure to note any visible issue at delivery constitutes acceptance of the goods as conforming and in satisfactory condition. Any claim for concealed defects must be reported to Seller in writing within five (5) business days after delivery. Failure to give timely written notice constitutes final acceptance and waiver of all claims.

Limited Warranty - Seller makes no independent warranties of any kind. Buyer receives solely any manufacturer’s warranty that applies to the goods, which Seller hereby assigns and passes through to Buyer. Seller expressly disclaims all express and implied warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, to the fullest extent permitted by Pennsylvania law. This warranty does not cover normal wear, misuse, improper assembly, or damage after delivery. All warranty claims must be submitted directly to the manufacturer with proof of purchase.